At Lavvyaashi, your health and satisfaction are our top priorities. Due to the nature of our Ayurvedic herbal and medicine products, we have a strict policy to ensure the purity and integrity of every item.
Our Policy
To maintain our health and hygiene standards, we can only accept returns for unopened, unused, and sealed products in their original packaging.
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Non-Returnable Items: For your safety, and the safety of all our customers, we cannot accept returns on opened products. This includes all medicines, supplements, and personal care products once the seal has been broken.
How to Initiate a Return
You have 7 days from the date of delivery to initiate a return.
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To request a return, please contact our customer support team at support@lavvyaashi.com with your order number.
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Provide a clear reason for the return and, if applicable, photos of the product and its packaging.
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Our team will review your request and, if approved, will provide you with a Return Authorization and instructions.
Return Shipping
Once your return is approved, we will arrange for a courier to pick up the item from your location. Lavvyaashi will cover the cost of return shipping for all eligible returns.
Refunds
Upon receiving and inspecting the returned product, we will notify you of the status of your refund. If your return is approved, the refund will be processed to your original payment method.
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Please allow 4 to 5 business days for the refund to be fully processed and for the amount to reflect in your account.
We appreciate your understanding as we work to ensure every product you receive from Lavvyaashi is of the highest quality and purity.